Fuji Xerox
  • 02-May-2018 to 01-Jul-2018 (NZST)
  • Enterprise Consulting
  • Auckland, AUK, NZL
  • Full Time

Are you organised with excellent communication skills?  Have strong MS Word skills? Interested in going down a programming career path? We are looking for someone to join our team in a unique IT helpdesk role providing support on software applications to our clients (not on PCs, hardware or networks!). Having basic programming experience will help in the role and open up a career growth path   

We're looking for someone dynamic and confident, with great technical abilities and amazing communication skills. Responsibilities of this role will include:

  • Monitoring and logging inbound issues via email, telephone and web portals
  • Responding to and resolving these queries, or if not possible escalating them
  • Providing efficient, clear communications to our clients on the status of their queries
  • Maintaining and updating relevant documentation as needed

Our ideal candidate will have a genuine desire to work in a role that will offer them exposure to a wide variety of products, and opportunities to develop and expand their technical knowledge. We'll offer full product training to the successful candidate who will also have:

  • Amazing verbal and written communication skills
  • Ability to decipher technical queries from our clients and provide the best possible solution for them
  • Great capability to multi-task and strong organisational skills
  • Excellent analytical and problem solving skills
  • Relevant Tertiary qualifications e.g. in IT or Software Development

This is a great opportunity to join a market leading company where commitment to supporting and investing in our people is led from the top. If you have the skills and experience above, then we're keen to hear from you. Please apply on-line using the link provided on this page.

Why work for Fuji Xerox?

Fuji Xerox is one of the world's most recognised technology brands. We make it our business to bring ideas, tools, and resources to help improve businesses and make life easier. We want and reward people who are creative and share our passion to be the best partner for our customers.

To find out more about this role prior to a formal application contact Eloise Baker on Eloise.Baker@nzl.fujixerox.com

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