Fuji Xerox
  • 22-Dec-2017 to 20-Feb-2018 (NZST)
  • Customer Service
  • Auckland, AUK, NZL
  • Full Time

Service Analyst


  • Performance planning, data capture, management and reporting
  • Career development opportunities
  • BI, SQL/ Data-warehousing


Why work for Fuji Xerox New Zealand?


Fuji Xerox is one of the world's most recognised technology brands. We make it our business to bring ideas, tools, and resources to help improve businesses and make life easier. We want and reward people who are creative and share our passion to be the best partner for our customers.


The Role


You'll be a centre of competence and a champion for the growth and success of the Customer Service Operation through effective and efficient performance planning, data capture, management and reporting by:

  • Developing and maintaining of an effective Service planning and forecasting model.
  • Identifying performance variances and provide recommendations to enable the Service Operation to meet business, operational, financial, and strategic targets.
  • Contributing to improvement of the integrity of Service accounting and data systems.
  • Developing strong analytical and reporting capabilities supporting effective business decision making


Key Responsibilities


Planning and Analysis

  • Develop Service plans and targets to achieve the long term strategic goals of the company.
  • Analyse Service data, systems and performance reports for integrity, accuracy, and completeness.
  • Monitor the accuracy and completeness of revenue and cost postings to the Service accounts.
  • Monitor service profit and margin, plan and identify positive and negative trends and risks and opportunities.
  • Make recommendations based on performance and trend analysis.


Reporting & General Support

  • Comprehensive analysis of performance and cost data.
  • Liaise with key stake holders on a regular basis to identify reporting requirements.
  • Ensure data integrity with all reports, create and maintain reports for performance review.
  • Ensure the timely reporting of accurate information from a financial and operational perspective both within FXNZ and externally to APO.
  • Effectively communicate results of analysis to key stakeholders and provide recommendations.


This full-time, permanent position would suit someone looking to develop their career opportunities in a positive, welcoming environment. 


This is a great opportunity to join a market leading company and be part of our expanding business.

About You


  • 5+ years' commercial experience in business analysis (financial and operational), data systems, business analysis / variance reporting
  • Advanced MS Excel spread-sheeting, strong BI, SQL/ Data-warehousing experience
  • Tertiary qualification in IT or Finance
  • Attention to detail, accurate and advanced analytical skills
  • Excellent written and verbal communication skills
  • Ability to handle pressure, work both autonomously and collaboratively within a team


How to apply


We'd love to hear from you so please follow the link to apply with a copy of your CV in MS Word format! For more information, please contact our Recruitment Manager, Catherine Larsen catherine.larsen@nzl.fujixerox.com  

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