Fuji Xerox
  • 19-Dec-2017 to 17-Feb-2018 (NZST)
  • Engineering
  • Auckland, AUK, NZL
  • Full Time

Production Customer Service Engineer

  • Fuji Xerox equipment technical support for our customers installation, connection, modification and more.
  • Exposure to busy, vibrant corporate environments.
  • Potential to progress to other Fuji Xerox roles.

Why work for Fuji Xerox New Zealand? Fuji Xerox is one of the world's most recognised technology brands. We make it our business to bring ideas, tools, and resources to help improve businesses and make life easier. We want and reward people who are creative and share our passion to be the best partner for our customers.

Your proven talent will be well rewarded with a salary, car, performance bonus, allowance and loads of benefits including medical insurance.

The Role We are looking for an exceptional Production Customer Service Engineer, to provide a quality product and service to internal and external customers, with skills from fault finding to performing maintenance on the Fuji Xerox and Xerox range of production printers and photocopiers.

Key responsibilities

  • Install, connect, maintain, repair, modify, re-site, and remove equipment and accessories as required.
  • Respond to allocated calls and resolve customer issues promptly.
  • Perform service as agreed and consult with the customer at the completion of the call to ensure service requirements have been achieved.
  • Will be required to obtain Electrical Practising Licence.
  • Act as subject matter expert for Fuji Xerox machines and Customer Support to ensure optimal performance and highest standards of support.

 Successful Candidate

  • At least 10 years' experience with Fuji Xerox and Xerox Production products or in a related industry.
  • Ideally iGen trained or similar high volume digital production products, including:
    • iGen4
    • iGen150
    • iGen5
  • Experience with Fuji Xerox Versant and Chamonix a plus including:
    • V80
    • V2100
    • V180
    • V3100
    • C1000/i
    • C800
  • Experience in networking of printers and the diagnosis of print related problems through a customer's network.
  • In-depth specialised knowledge of xerographic technology.
  • Ability to work independently and self-direct workload based on organizational priorities and objectives.
  • Experience in following block circuit diagrams for accurate and cost effective fault finding.
  • Ability to diagnose print file problems.
  • Expert in colour management and diagnosis.
  • Logic reasoning, good independent judgment, and the ability to self-manage.
  • In depth knowledge of Fiery and FreeFlow raster image processor's.
  • Excellent logical fault finding and diagnosis.
  • Strong commitment to customer satisfaction and a sense of urgency.
  • Excellent communication skills both written and verbal.
  • High level of self-motivation and personal management.
  • Current Driver's Licence.

This is a great opportunity to join a market leading company where commitment to supporting and investing in our people is led from the top. If you have the skills and experience required above, then we're keen to hear from you. Please apply on-line using the link provided on this page.

To find out more about this role prior to a formal application contact kaval.patel@nzl.fujixerox.com


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